Delivery time depends on the product and your location. On average, shipping within the Netherlands takes 1-3 business days after production. During busy periods or for custom-made products, delivery may take slightly longer (on average 3-5 business days). You'll find a track & trace link in the shipping confirmation email you receive to track your package.

Once your order has been shipped, you'll receive a track & trace link via email. This allows you to track the status of your package online. If you haven't received an email or are having trouble tracking your shipment, please contact our customer service.

You can often still change or cancel your order as long as it hasn't been put into production or shipped. Contact customer service as soon as possible (by phone or email). Clearly state your order number and the desired change or cancellation.

We offer a 14-day return policy for standard products. Within this period, you can return or exchange your purchase without giving a reason. Please note: personalized or custom-made products are often excluded from the right of withdrawal. Please consult our returns page for full terms and conditions and instructions.

Customization is often possible. If you have a specific size or your own design/photo in mind, please contact our customer service. We'll discuss the options and any additional costs together.

Our products are carefully crafted, often using environmentally friendly inks and recycled or FSC-certified paper (depending on the product and supplier). We are continuously working on initiatives to reduce our environmental footprint, such as sustainable packaging materials and responsible transportation. For more information, please visit our sustainability page.

For business orders (e.g., large quantities or custom office decorations), please email our business department. Please include your company details and requirements (quantities, sizes, delivery date). We will then send you a customized quote and discuss delivery options and any volume discounts.

1. Please check the return policy
   Please read our returns policy on our website first. Personalized or custom-made products are generally excluded from the standard return policy.
2. Register your return
   Send us an email at info@wallartistic.nl. Please include your order number and the items you wish to return. We will then send you return instructions and an address label (if applicable).
3. Pack the products carefully
   Preferably use the original packaging or an equivalent protective box. Ensure the products are securely packaged to prevent damage during transport.
4. Send the package
   Follow the instructions you receive from us. Please note that you will be responsible for paying for returns.
5. Receipt & refund
   Once we receive your return in good condition, we'll send you a confirmation. We'll then process the refund or exchange as agreed (within the statutory timeframe, usually 14 days).

Do you have questions about the returns process or are you unsure whether your product is eligible for return? Please feel free to contact us. We're happy to help.

Did you place an order with us but not receive a confirmation? First, check your spam or junk mail folder. The confirmation might have ended up there. It's also possible you accidentally entered the wrong email address. In that case, please contact us as soon as possible at info@wallartistic.nl , so we can check if an order is registered in your name. We can correct your email address and send you the order confirmation.

If we can't find an order under your name, it's possible the order wasn't placed successfully. Therefore, always contact us before placing a new order to avoid duplicate orders.