WallArtistic General Terms and Conditions

Version: September 2026

Article 1 – Definitions

For the purposes of these general terms and conditions:

1. WallArtistic: the entrepreneur that offers products to consumers and business customers via the webshop.

2. Consumer: a natural person who acts for purposes that fall outside their business or professional activity.

3. Customer: any natural person or legal entity that enters into an agreement with WallArtistic.

4. Agreement: any agreement entered into between WallArtistic and the customer, including an agreement concluded via the webshop.

5. Product: any product offered by WallArtistic, including posters, artworks, wall decorations, wall circles and related products.

6. Custom-made: a product that is manufactured at the customer's request according to individual specifications that are not part of WallArtistic's standard options, for example with their own image, photo or design, a personal modification or a specially requested non-standard size.

7. Distance agreement: an agreement concluded without the simultaneous physical presence of WallArtistic and the consumer, for example via the webshop.

8. Right of withdrawal: the statutory right of a consumer to terminate a distance agreement within the statutory withdrawal period without giving reasons.

9. Withdrawal period: the statutory period during which the consumer can exercise the right of withdrawal.

10. Model withdrawal form: the form at the bottom of these terms and conditions with which a consumer can notify WallArtistic that they wish to exercise the right of withdrawal.

Article 2 – Identity of WallArtistic

WallArtistic
Bredeweg 22
9995 PT Kantens
Netherlands

Email: info@wallartistic.nl
Telephone: +31 (0)6 20 15 41 97
Chamber of Commerce number: 74868292
VAT identification number: NL002440341B35

Article 3 – Applicability

1. These general terms and conditions apply to all offers made by WallArtistic and all agreements between WallArtistic and the customer.

2. The general terms and conditions are made available in a clear and accessible manner before the agreement is concluded, so that the customer can view and save them.

3. If additional terms and conditions apply to a specific product, service or promotion in addition to these general terms and conditions, they are clearly stated before the agreement is concluded.

4. If any provision of these general terms and conditions conflicts with mandatory consumer law, the consumer's statutory rights shall continue to apply.

5. Additional or deviating agreements may apply to business customers. Statutory provisions intended specifically for the protection of consumers do not apply to business customers.

Article 4 – The offer

1. WallArtistic describes the products offered as clearly and accurately as possible. The product page states the most important characteristics, available sizes, materials and other relevant product information.

2. Images and mock-ups are used to give the best possible impression of the product. Colors may differ slightly from the actual colors of the received product due to display settings, lighting conditions, material choice and the production process.

3. Minor deviations inherent in the material or production process do not automatically mean that the product does not conform to the agreement.

4. WallArtistic is not bound by obvious spelling, pricing or data entry errors when it is clear or should reasonably have been clear to the average consumer that an error has occurred.

5. The price of the product, any shipping costs and other additional costs are clearly displayed before completing the order.

6. If an offer is valid for a limited time or is subject to additional conditions, this is stated with the offer.

Article 5 – Conclusion of the agreement

1. The agreement is concluded after the customer has placed the order and WallArtistic has electronically confirmed the order.

2. After placing the order, the customer receives an order confirmation at the provided email address.

3. The customer is asked to fill in the information required to process and deliver the order carefully and correctly.

4. If the customer discovers an error after ordering, for example in the delivery address, please contact us as soon as possible. We will gladly check whether the information can still be adjusted before the order is shipped.

5. If an ordered product unexpectedly cannot be delivered, WallArtistic will contact the customer as soon as possible.

6. If delivery is definitively impossible, the amount paid for the undelivered product will be refunded.

Article 6 – Statutory right of withdrawal

1. In principle, a consumer has the statutory right to withdraw from a distance purchase agreement within 14 days without giving reasons.

2. For the purchase of a product, the statutory withdrawal period begins on the day after the consumer, or a third party designated by the consumer in advance who is not the carrier, has received the product.

3. If one order consists of multiple products that are delivered separately, the withdrawal period begins in the cases legally determined for this purpose after the last product has been received.

4. The consumer does not have to wait until the order has been delivered to notify WallArtistic that they wish to withdraw from the purchase.

5. To exercise the statutory right of withdrawal, the consumer must clearly notify WallArtistic within the withdrawal period that they wish to withdraw from the agreement.

6. This can be done, among other ways:

   • via the online withdrawal or rescission function on the website;

   • by email via info@wallartistic.nl;

   • by letter;

   • or using the model withdrawal form at the bottom of these terms and conditions.

7. The consumer does not have to give a reason for the withdrawal.

8. If the consumer uses the online withdrawal function, the consumer will receive a confirmation of the received withdrawal as soon as possible.

Article 7 – Returns within the statutory withdrawal period

1. After the consumer has notified WallArtistic within the statutory withdrawal period that they wish to exercise the right of withdrawal, the consumer has a maximum of 14 days to return the product.

2. Returns can be sent to:

WallArtistic
Bredeweg 22
9995 PT Kantens
Netherlands

3. The direct costs of the return shipment are borne by the consumer, insofar as the consumer has been clearly informed about this before the agreement was concluded.

4. For products that cannot be returned by post in the usual manner due to their size or nature, information about the expected direct return costs is provided in advance where required by law.

5. During the statutory withdrawal period, the consumer may view and assess the product as would reasonably be possible in a physical store.

6. If a product is used beyond what is necessary to establish its nature, characteristics and functioning, the consumer may be liable for the resulting reduction in value.

7. The original packaging is not required to exercise the statutory right of withdrawal. We do ask customers to return the product carefully and well protected, preferably in the original or a comparable protective packaging.

8. Is a product damaged, delivered incorrectly or defective? Then contact us. In that case, the consumer's statutory rights apply and the normal rules for a voluntary return are not used to limit these rights.

Article 8 – Refund within the statutory right of withdrawal

1. If the consumer withdraws from the entire order within the statutory withdrawal period, WallArtistic will refund all payments received from the consumer for that order, including the costs of the standard shipping offered by WallArtistic.

2. If the consumer has chosen a more expensive shipping method than the standard shipping method offered, WallArtistic does not have to refund the difference in shipping costs.

3. If only part of an order is returned, the original shipping costs do not have to be refunded if those shipping costs would have been due even without the returned product.

4. WallArtistic will pay back within 14 days at the latest after the consumer has reported the withdrawal.

5. WallArtistic may wait to refund a product until the returned product has been received or until the consumer has proven that the product has been sent back, whichever occurs first.

6. The refund will be made using the same payment method that was used for the original transaction, unless the consumer expressly agrees to a different payment method.

7. No additional costs will be charged to the consumer for the refund.

Article 9 – 30-day return period

1. At WallArtistic, you have a return period of 30 days after receipt for standard products.

2. The first 14 days of this fall under the statutory right of withdrawal. WallArtistic voluntarily extends the possibility to return standard products to a total of 30 days after receipt.

3. During the first 14 days, all statutory rights as described in articles 6, 7 and 8 remain fully applicable.

4. If you report the return after the statutory withdrawal period of 14 days has expired, but no later than 30 days after receipt? Then the return falls under the additional return service of WallArtistic.

5. After a return has been reported within this additional return period, we ask the customer to return the product within 14 days.

6. For returns reported after the statutory withdrawal period has expired, WallArtistic may require that the product:

   • is unused;

   • is undamaged;

   • is complete;

   • and is returned carefully.

7. We ask customers to return the product, if possible, in the original packaging or in comparable protective packaging.

8. The direct costs of the return shipment are borne by the customer under this additional return service, unless WallArtistic has agreed otherwise.

9. For a voluntary return that is reported only after the statutory withdrawal period has expired, the original shipping costs do not have to be refunded.

10. Personalized products, products manufactured according to individual specifications and other products for which an exception is clearly stated in advance may be excluded from this additional return service.

11. This additional return service does not limit the consumer's statutory rights in any way, for example when a product is damaged, delivered incorrectly or defective.

Article 10 – Exceptions to the right of withdrawal

1. The statutory right of withdrawal can only be excluded when the law allows this and the consumer has been clearly informed about this before the purchase.

2. For WallArtistic, this may particularly apply to products that:

   • are manufactured according to the consumer's individual wishes or dimensions that are not part of the standard options on the website;

   • are manufactured with a photo, image or design provided by the consumer;

   • contain personal text or other individual modification;

   • or are clearly personal or personalized in nature.

3. The mere fact that a poster, artwork or other product is only produced after the order has been placed does not mean that the statutory right of withdrawal automatically expires.

4. Choosing a standard size, material, frame, version or other standard option that WallArtistic offers on the product page does not in itself make the product custom-made for which the right of withdrawal can be excluded.

5. If the statutory right of withdrawal does not apply to a specific custom-made product, this is clearly stated before completing the order.

6. An exception to the right of withdrawal for custom-made products does not affect the consumer's statutory rights when the product is damaged, delivered incorrectly or defective.

Article 11 – Prices and payment

1. All prices shown to consumers include VAT, unless expressly stated otherwise.

2. Any shipping costs and other additional costs are clearly displayed before completing the order.

3. The available payment methods are displayed during checkout.

4. WallArtistic may offer full prepayment as a payment option. Insofar as the law requires, consumers are also offered at least one payment option where they are not required to pay more than 50% of the purchase price before delivery.

5. An order entails a payment obligation. This is clearly stated during the ordering process.

6. If a payment is not successfully completed, WallArtistic may suspend the order until the payment or a valid payment arrangement has been received.

7. WallArtistic is not bound by obvious pricing errors or technical errors where it is clear or should reasonably have been clear to the consumer that the stated price cannot be correct.

Article 12 – Conformity and statutory warranty

1. WallArtistic is committed to ensuring that the products delivered conform to the agreement and to what the consumer may reasonably expect from the product based on the agreement and the law.

2. The statutory warranty applies to products sold to consumers.

3. In the Netherlands, the statutory warranty does not have a general fixed warranty period. How long a consumer can expect a product to remain in good condition depends, among other things, on the nature of the product, the price, the agreements made, and the information provided about the product.

4. If a product does not conform to the agreement, the consumer may be entitled to free repair or replacement.

5. Repair or replacement shall, insofar as required by law, be carried out free of charge, within a reasonable period, and without significant inconvenience to the consumer.

6. If repair or replacement is not possible, does not take place within a reasonable period, or cannot be demanded from the consumer under the statutory circumstances, the consumer may be entitled to a price reduction or rescission of the agreement.

7. Any commercial warranties or manufacturer warranties supplement the statutory warranty and do not limit the consumer's statutory rights.

8. Damage that can be proven to have been caused by misuse, improper handling, improper maintenance, unauthorized modifications, or other circumstances attributable to the consumer is not automatically covered by the statutory warranty.

9. Have you received a damaged, incorrect, or potentially defective product? Then contact us as soon as possible via info@wallartistic.nl. We will be happy to help you find a suitable solution.

Article 13 – Delivery and Shipping

1. WallArtistic handles orders with care and strives to deliver them within the expected delivery time indicated on the website.

2. For many orders within the Netherlands and Belgium, the expected delivery time is generally 1–3 business days, unless otherwise indicated with the product or during the ordering process.

3. The current expected delivery time may depend on the product, size, material, stock, production method, and destination.

4. If no other delivery period has been agreed, the order will be delivered no later than within the applicable statutory period.

5. During busy periods, around holidays, or in the event of unexpected delays with the carrier, delivery may take longer. If an order is delayed, WallArtistic will try to inform the customer as soon as possible.

6. If delivery does not take place within the agreed or statutory period, the consumer retains the rights provided by law in the event of late delivery. Depending on the situation, this may include setting an additional delivery period and rescinding the agreement.

7. If WallArtistic informs the consumer that delivery is definitively impossible, the consumer may terminate the agreement for the undeliverable product and will be refunded the amount paid for it.

8. The order will be delivered to the delivery address provided by the customer during the ordering process.

9. Therefore, always check before finalizing your order whether the delivery address has been entered correctly. Have you still discovered an error? Then contact us as soon as possible. We will be happy to see if we can still adjust it.

10. The risk of loss or damage to the product remains with WallArtistic until the consumer or a third party designated by the consumer has received the product, subject to statutory exceptions.

11. Is a package lost during transport or damaged during shipping? Then contact us. WallArtistic will contact the carrier where necessary and remains responsible for its statutory obligations to the consumer.

Article 14 – Complaints

1. We consider it important that you are satisfied with your order. Do you have a question or complaint? Then feel free to contact us via:

info@wallartistic.nl

or by post:

WallArtistic
Bredeweg 22
9995 PT Kantens
Netherlands

2. Preferably state your order number and a clear description of the complaint. If this helps to assess the damage or problem, you can also send photos.

3. WallArtistic will try to respond to complaints as quickly as possible. If a complaint cannot be resolved immediately, we will let you know within a reasonable period how the complaint will be further handled.

4. Filing a complaint does not limit the consumer's statutory rights.

5. If a complaint cannot be resolved through mutual agreement, the consumer may use the statutory options to bring the dispute before a competent authority or court.

6. If WallArtistic is affiliated with a recognized alternative dispute resolution body at the time of the dispute and the dispute is eligible for that, the consumer may also make use of that option.

Article 15 – Applicable Law and Disputes

1. Dutch law applies to agreements with WallArtistic.

2. For consumers who have their habitual residence in another country and to whom the mandatory consumer protection rules of that country apply, this choice of law may not result in the consumer losing protection to which he or she is entitled under the applicable mandatory law.

3. WallArtistic and the customer will first try to resolve a dispute together, if possible.

4. If this is not successful, the dispute may be brought before the court or dispute resolution body competent under the applicable statutory rules.

5. The Vienna Convention on Contracts for the International Sale of Goods does not apply insofar as its exclusion is legally valid.

Article 16 – Amendments and Other Provisions

1. WallArtistic may amend these general terms and conditions from time to time, for example when laws and regulations, the webshop, or the services change.

2. In principle, for an already concluded order, the terms that were applicable at the time the agreement was concluded apply, unless a later amendment is to the consumer's advantage or the law provides otherwise.

3. If one or more provisions of these terms and conditions prove to be invalid or unenforceable in whole or in part, the remaining provisions shall remain in force to the extent possible.

4. An invalid provision shall not be applied insofar as it conflicts with mandatory law. The applicable statutory provision shall take its place.

5. Additional agreements between WallArtistic and the customer only apply if they have been clearly agreed upon. Such agreements may not limit the mandatory statutory rights of consumers.

Appendix – Model Form for Withdrawal

Do you want to make use of your right of withdrawal? Then you can fill in the details below and send them to us.

The use of this form is not mandatory. You can also let us know about your return via our website or by email.

To:

WallArtistic
Bredeweg 22
9995 PT Kantens
Netherlands
info@wallartistic.nl

Hereby I let you know that I want to withdraw my purchase.

Product(s):
....................................................................

Order number:
....................................................................

Ordered on:
....................................................................

Received on:
....................................................................

Name:
....................................................................

Address:
....................................................................

Email address:
....................................................................

Date:
....................................................................

Signature:
....................................................................

A signature is only required if you send this form to us on paper.